Refund policy

ALL SALES ARE FINAL 
We do not offer refunds, returns or exchanges for online orders, and in-person events. All sales are final once your order is processed and ready to be delivered, shipped, or picked up.

In most cases, orders take 3-5 business days to process. If you would like to cancel any items in your order, or cancel your full order, please contact us immediately. If your order has not yet been processed, we will be more than happy to refund accordingly. 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Studio Syd is not liable for any products damaged, or lost during shipping. If you receive an order damaged, please contact the shipment carrier: Canada Post to file a claim. Please save all packaging materials and the damaged good(s) before filing a claim.

In the event of a return, the customer will be responsible for the cost of shipping the items subject for return back to Studio Syd unused, in one piece, in original packaging. Please contact us through the Contact Form before proceeding.